Customer Service Agent
in Eastern is
£25,981

Per Year

Per MonthPer WeekPer DayPer Hour

TASKS

• Interact with customers through various channels, including phone calls, emails, and chat..
• Provide accurate and timely information to customers, addressing inquiries and offering assistance..
• Resolve customer concerns, complaints, or issues promptly and efficiently..
• Document customer interactions and resolutions in the customer relationship management (CRM) system..
• Stay informed about company products or services to provide relevant information to customers..
• Collaborate with other departments to ensure timely resolution of customer issues..
• Gather and relay customer feedback to contribute to continuous improvement efforts..
• Identify opportunities for upselling or cross-selling additional products or services..
• Adhere to company policies, procedures, and service standards..
• Collaborate with team members to share knowledge and best practices..